Talk to a human.
Questions about the tests, the Reset, membership, or your order — we answer everything within one business day.
Reach us
Use the form below, or email us directly:
support@joinsecondprime.com
We answer everything within one business day.
Do I need equipment to take the 4 Numbers test?
No gym required. The carry and squat tests use whatever load you have — dumbbells, kettlebells, or loaded bags. Everything else needs only a chair, a wall, and 20 minutes.
I have a bad knee / shoulder / back. Is this for me?
The programming is built joint-aware from day one — every movement ships with knee-, shoulder-, and back-friendly alternates. The intake also screens for anything that should send you to a physician first.
What's your refund policy?
The 30-Day Reset carries a 30-day money-back guarantee — email us within 30 days of purchase for a full refund. Membership can be cancelled anytime and stops at the end of the billing period.
How do I cancel or change my membership?
Email support@joinsecondprime.com from your account email and we'll handle it same-day — no retention scripts, no hoops.